Brazil - House Espresso

Our Promise

Crude Drinks complies with all UK laws including the distance selling law. All parcels shipped by Crude Drinks are quality checked prior to packing for any damages or defects. No damaged or defective items are sent out to you without prior notification to you, the receiving customer. 

 

If you have received a damaged, defective, incorrect or unwanted parcel follow the procedures below.

 

Damaged and Defective Goods

In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse signing for it. Subsequently if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 21 days from dispatch of your goods. After which period the product will become ineligible for a refund. Customers will need to contact and send evidence to our customer service team (orders@crudedrinks.co.uk) who will assist in either issuing a full refund (including all shipping costs) or send out a replacement product. You will be advised by our customer services team to dispose the products safely.

 

Incorrect, Unwanted Goods or Non-Collected Goods

You, as our customer, have up to 14 days from arrival of your goods to return an unwanted product back to Crude Drinks. Even if the product you ordered is part of a multiple item order.

 

You will need to contact customer services (orders@crudedrinks.co.uk) to arrange returning any goods received.

You will be responsible for:

1) Not opening the products, such as coffee bags or cans.
2) Keep intact any accessory or details associated to the package. 
3) Contact us to arrange a return (orders@crudedrinks.co.uk)
4) Re-pack the products as they were received. 
5) All postage / shipping costs.

 

If the unwanted or incorrect product received by Crude Drinks is of a satisfactory condition or the product you received is incorrect then Crude Drinks will, by your request:

1) Issue a full refund excluding all original delivery charges paid, unless you received an incorrect item.
2) Send out the correct or a replacement product with the same delivery terms as the original order.

 

Please note that if goods are returned back to our depot due to non-collection from the courier/Post Office or if a delivery attempt had been made then we will not be able to refund the cost of shipping or any returns cost that are incurred by ourselves from our couriers. You have the right to make a claim with the courier or the delivery company. 

All orders are shipped within 2 working days, to be received within 3-5 working days of ordering.

Most of our orders are shipped via Royal Mail, but occasionally we will ship via UPS courier service, depending on the total weight.

If you have had any issues with delivery, please let us know so that we can try to improve in the future: orders@crudedrinks.co.uk

Subscribing means that you will receive a repeat order of speciality coffee every one or two months, depending on which option you have chosen, saving 10% off the regular retail price.

This ensures that you don't run out of the coffee which you love!

From time to time, the origin and/or farm of the coffee you have chosen may change, however we will always aim for replacements with a similar flavour profile and process. This is due to the seasonal nature of coffee production, as we try to manage the same quality and price throughout the year.

If you would like to pause or to cancel your Subscription, you should be able to via your user log-in page at the top of the website. Otherwise you can email us at: orders@crudedrinks.co.uk

Please note that if payment has been taken, and your order has been dispatched, we may not be able to cancel and refund you for an order.

We hope you enjoy the coffee you receive from us, and if you have any questions then feel free to get in touch!