Uganda - Bukonzo Dream Natural (Single Origin)

This extraordinary coffee is more than just a delicious brew; it's the realisation of a dream. Named in honour of the Bakonzo people of Uganda's Rwenzori Mountains, Bukonzo Dream is the culmination of a partnership between a passionate washing station manager, Chris, a member of the Bakonzo Tribe, and our Ugandan coffee importers, Omwani Coffee. Chris dreamt of seeing coffee from his people enjoyed here in the UK, and together, they made it a reality.

Bukonzo Dream is sourced from over 2,000 dedicated farmers near Kituei, working with the "profit-for-purpose" organisation, Agri Evolve. This partnership has revitalised the Rwenzori coffee region, providing farmers with fair prices, quality control, and access to the global market.

Each bean is meticulously processed, from careful hand-sorting and floating to weeks of sun-drying on raised beds. This meticulous process, overseen by skilled local workers, results in a truly exceptional coffee.

Savour the dream, support the Bakonzo people, and experience the unique flavour of this wonderful Ugandan coffee.

Our Promise

Crude Drinks complies with all UK laws including the distance selling law. All parcels shipped by Crude Drinks are quality checked prior to packing for any damages or defects. No damaged or defective items are sent out to you without prior notification to you, the receiving customer. 

 

If you have received a damaged, defective, incorrect or unwanted parcel follow the procedures below.

 

Damaged and Defective Goods

In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse signing for it. Subsequently if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 21 days from dispatch of your goods. After which period the product will become ineligible for a refund. Customers will need to contact and send evidence to our customer service team (orders@crudedrinks.co.uk) who will assist in either issuing a full refund (including all shipping costs) or send out a replacement product. You will be advised by our customer services team to dispose the products safely.

 

Incorrect, Unwanted Goods or Non-Collected Goods

You, as our customer, have up to 14 days from arrival of your goods to return an unwanted product back to Crude Drinks. Even if the product you ordered is part of a multiple item order.

 

You will need to contact customer services (orders@crudedrinks.co.uk) to arrange returning any goods received.

You will be responsible for:

1) Not opening the products, such as coffee bags or cans.
2) Keep intact any accessory or details associated to the package. 
3) Contact us to arrange a return (orders@crudedrinks.co.uk)
4) Re-pack the products as they were received. 
5) All postage / shipping costs.

 

If the unwanted or incorrect product received by Crude Drinks is of a satisfactory condition or the product you received is incorrect then Crude Drinks will, by your request:

1) Issue a full refund excluding all original delivery charges paid, unless you received an incorrect item.
2) Send out the correct or a replacement product with the same delivery terms as the original order.

 

Please note that if goods are returned back to our depot due to non-collection from the courier/Post Office or if a delivery attempt had been made then we will not be able to refund the cost of shipping or any returns cost that are incurred by ourselves from our couriers. You have the right to make a claim with the courier or the delivery company. 

All orders are shipped within 2 working days, to be received within 3-5 working days of ordering.

Most of our orders are shipped via Royal Mail, but occasionally we will ship via UPS courier service, depending on the total weight.

If you have had any issues with delivery, please let us know so that we can try to improve in the future: orders@crudedrinks.co.uk