Our Promise
Crude Drinks complies with all UK laws including the distance selling law. All parcels shipped by Crude Drinks are quality checked prior to packing for any damages or defects. No damaged or defective items are sent out to you without prior notification to you, the receiving customer.
If you have received a damaged, defective, incorrect or unwanted parcel follow the procedures below.
Damaged and Defective Goods
In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse signing for it. Subsequently if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 21 days from dispatch of your goods. After which period the product will become ineligible for a refund. Customers will need to contact and send evidence to our customer service team (orders@crudedrinks.co.uk) who will assist in either issuing a full refund (including all shipping costs) or send out a replacement product. You will be advised by our customer services team to dispose the products safely.
Incorrect, Unwanted Goods or Non-Collected Goods
You, as our customer, have up to 14 days from arrival of your goods to return an unwanted product back to Crude Drinks. Even if the product you ordered is part of a multiple item order.
You will need to contact customer services (orders@crudedrinks.co.uk) to arrange returning any goods received.
You will be responsible for:
1) Not opening the products, such as coffee bags or cans.
2) Keep intact any accessory or details associated to the package.
3) Contact us to arrange a return (orders@crudedrinks.co.uk)
4) Re-pack the products as they were received.
5) All postage / shipping costs.
If the unwanted or incorrect product received by Crude Drinks is of a satisfactory condition or the product you received is incorrect then Crude Drinks will, by your request:
1) Issue a full refund excluding all original delivery charges paid, unless you received an incorrect item.
2) Send out the correct or a replacement product with the same delivery terms as the original order.
Please note that if goods are returned back to our depot due to non-collection from the courier/Post Office or if a delivery attempt had been made then we will not be able to refund the cost of shipping or any returns cost that are incurred by ourselves from our couriers. You have the right to make a claim with the courier or the delivery company.
